FAQ's
If you have a question, we have the solution.
Our FAQ section is designed to address your most important queries with clarity and precision. From general information to specific concerns, each answer is crafted to help you move forward confidently.
FAQ
Find Out Answers Here
What does AMS stands for ?
AMS stands for Account Management Software developed by Sciqus infotech, its a software made for account manager that’s automates Renewal ,Proposals ,Predict Churn rate and many more features to heps Account managers
What is the main difference between AMS and CRM?
CRM (Customer Relationship Management) focuses on acquiring customers through lead tracking and sales funnel management. AMS (Account Management Software) is designed to manage, retain, and grow existing accounts post-sale with features like renewals, client engagement tracking, and churn analysis.
Can AMS replace CRM?
No. AMS complements CRM. CRM handles pre-sale activities (leads, opportunities), while AMS manages post-sale lifecycle (account growth, stakeholder engagement, retention strategy).
Who typically uses AMS vs CRM?
CRM is used by sales and marketing teams to convert leads. AMS is used by account managers, customer success teams, and delivery leaders to build long-term client relationships.
Does CRM offer renewal and churn management like AMS?
Not by default. CRMs require custom workflows or third-party add-ons for renewals and churn risk tracking. AMS comes with built-in Customer Churn Analysis, renewal alerts, and engagement insights.
How do CRM and AMS differ in visibility?
CRM gives visibility until the deal is closed. AMS provides end-to-end visibility into the client journey after the sale, including service delivery, feedback loops, and upsell opportunities.
Is AMS better for B2B service companies?
Yes. AMS is purpose-built for B2B environments, especially those with long-term contracts, SLAs (Service Level Agreements), and ongoing engagement like IT services, SaaS, and Managed Service Providers (MSPs).
What specific features set AMS apart from CRM?
AMS includes:
- Automatic proposal generation
- Client 360 dashboards
- Email visualization by stakeholder
- Risk tracking and QBR planning
- Account-specific growth forecasting
Can CRM handle post-sale account health?
Not effectively. CRMs are not designed to track account health scores, stakeholder mapping, or service history. AMS does this natively, making it essential for long-term account success.
Do AMS and CRM work together?
Yes. In fact, they work best when integrated. CRM brings in the client, AMS ensures the client stays and grows.
Why is it not called a CRM?
As AMS is a unique Software build specifically for Account Mangers helping them Automate their work Giving them time to Strategies and build better Relationship with their Accounts , because such unique Qualities AMS is one of a kind software defecating with CRM
What does your software actually do?
Account Management Software (AMS) helps account managers by centralizing all client data, tracking renewals, highlighting churn risks, and surfacing upsell opportunities. It offers a 360° view of each account, automates proposal generation, maps key stakeholders, and links service issues directly to client records. By streamlining workflows and enabling cross-functional collaboration, AMS allows account managers to focus on strengthening relationships, improving retention, and driving account growth.
How is your product different from CRM?
While CRM focuses on acquiring new customers through lead tracking and sales pipeline management, AMS is built for managing existing clients after the sale. CRM is sales-centric, helping teams close deals, whereas AMS is relationship-centric, helping account managers retain clients, track renewals, analyze churn risks, and identify upsell opportunities. AMS complements CRM by providing the tools needed to manage the full post-sale lifecycle and ensure long-term account success.
Can I use the product without coding experience?
Yes, AMS is designed for non-technical users like account managers. It offers an intuitive interface with dashboards, automated workflows, and drag and drop features that require no coding knowledge. Account managers can track renewals, log meetings, generate proposals, and analyze client data all through user-friendly tools built for everyday business use.
Which industries or roles benefit the most from this product?
AMS is a game-changer for B2B industries like IT services, SaaS, Managed Service Providers, and tech resellers. Roles like account managers, customer success teams, and delivery heads benefit the most—anyone responsible for keeping clients happy and growing.
How is your platform scalable for growing businesses?
Our platform is built to scale with your growth—whether you’re managing 10 accounts or 10,000. With modular features, cloud infrastructure, and automation-ready tools, it adapts to increasing client loads, team expansions, and complex workflows without slowing down.
What integrations do you offer with other tools
Our platform integrates seamlessly with popular tools like CRMs (e.g. HubSpot), email platforms (e.g., Outlook, Gmail), ticketing systems (e.g., Jira, Zendesk), and BI tools (e.g., Power BI, Tableau)—ensuring your account data flows effortlessly across teams.
What level of customer support do you provide?
Sciqus AMS offers multi-tier customer support to ensure seamless assistance at every stage. Our support includes:
- Email & Chat Support for quick queries
- Dedicated Account Managers for premium users
- Implementation & Training Assistance during onboarding
- Knowledge Base & Tutorials for self-service
We are committed to providing prompt and reliable support to help you get the most out of our platform.
Can I customize the UI or workflows to fit my needs?
Yes, our platform offers flexible customization options. You can tailor dashboards, modify workflows, set role-based views, and configure alerts—so the system fits your team’s unique processes without needing complex development.
Salesforce is primarily a Customer Relationship Management (CRM) tool designed to manage sales pipelines, leads, and customer acquisition. While it’s highly configurable, it often requires extensive setup, technical expertise, and custom development to meet post-sale account management needs.
In contrast, our platform is built specifically for Account Management, focusing on what happens after the sale is closed. It offers:
- Out-of-the-box tools for renewals, churn tracking, and upsell opportunities
- Built-in stakeholder mapping and meeting logs to manage client engagement
- Customizable QBR (Quarterly Business Review) dashboards
- Email visualization, proposal automation, and account-specific alerts
- Lightweight, intuitive UI with no need for deep configuration or coding
Simply put, while Salesforce helps you win the client, our platform helps you keep and grow them—with a sharper focus on retention, service delivery, and client success.
Yes, our platform includes built-in proposal generation that lets you create renewal, upsell, and custom account proposals in just a few clicks. It auto-fills key data, supports version tracking, and helps you send polished proposals without switching tools.
Yes, if you’re handling both lead generation and post-sale account growth, using a CRM alongside AMS is ideal. CRM helps you win new clients, while AMS helps you retain, manage, and grow them—together, they cover the full customer lifecycle without overlap.
No, AMS doesn’t replace your CRM—it complements it. While CRMs focus on capturing leads and closing deals, AMS takes over after the sale by managing client relationships, renewals, and growth. Both tools work best together to cover the full customer journey.
We offer flexible billing options to suit your business needs. You can choose either a monthly or annual subscription plan for Sciqus AMS. Annual plans typically come with cost benefits and discounts compared to monthly billing. For detailed pricing and the best plan tailored to your requirements, please contact our sales team or visit the pricing section on our website.
Yes, you can find a region-wise list of our official partners directly on our website. Additionally, our sales team is available to connect you with the right partner based on your business needs and location.
You can find a comprehensive list of our partners categorized region-wise on our official website under the “Partners” or “Partner Network” section. Additionally, our dedicated sales team is always available to assist you in connecting with the right partner based on your location and requirements. Feel free to contact our sales team via the contact details provided on the website, and they will guide you promptly.
Sciqus AMS is primarily a cloud-based software solution, which means you can access it securely through your web browser without needing to download or install anything locally. This ensures you always have access to the latest features and updates without manual installations. If you require any specific offline capabilities or integrations, please reach out to our support team for guidance.
No, Sciqus AMS is a fully integrated solution, and you do not need to purchase any additional licenses to use the core features. However, if you choose to integrate Sciqus AMS with third-party tools or software, those products may require separate licenses. Our team can help you understand any such requirements based on your specific use case.
Currently, we do not have a mobile application available. However, our mobile app is in the development stage and will be launched soon to enhance on-the-go accessibility. In the meantime, the web version of Sciqus AMS is fully responsive and can be accessed seamlessly from mobile browsers.
